LX LOADS/LOADWALLET FAQs
What are LX Loads?
LX Loads are LoadXtreme Loads. You may also refer to it
as 'load wallet' credits. You can use your LX Loads or load wallet
credits to ‘retail’ all listed prepaid products. Each time you retail or
sell products, the corresponding WSR (wholesale rate) amount of the
products will be deducted from your load wallet balance. You may
replenish your LX loads by purchasing load wallet credits from
Technopreneurs or depositing payments to VMobile accredited banks or
bills payment facilities where available. For load wallet replenishment
details, click here.
How do I dispense brand-specific prepaid loads to my customers?
You can dispense brand-specific loads to your customers
using the LX LOAD command. Please refer to SMS commands section of the
online FAQs.
I received a successful
loading notification from the system but my customer did not receive the
Prepaid Product (PIN-Based, OTA, Insurance). What should I do?
These problems may be caused by telco congestion. Do not
send another set of LX LOAD command. By sending an LX RESEND command to
the system, you may be able to resend the PIN based products to your
customer. Please refer to SMS commands section of the online FAQs. If
your LX RESEND command doesn’t work, please notify our Customer Service
immediately.
My customer received an error when loading the PIN I dispensed, what should I do?
Re-check the product code you used when you requested the
load. You can refer to the LoadXtreme Product and Loading Guide
included in your TechnoUser Kit. If you’re sure that the product code
you sent and that the parameters you used are correct, call the Customer
Service Hotline of the telco operator (included in the Product Guide)
and ask for help. Usual errors received during PIN loading are problems
related to the operator's own system. However, if their customer service
assistants advised you that the load PIN you received are invalid or
already used by another subscriber, you can notify LoadXtreme Customer
Service to assist you. Here are some steps that must be taken first
before calling any customer support:- Check the balance of your customer. The PIN may have been loaded already by the same customer.
- Make sure the product requested matches the service provider.
- Check the manner how the PIN is being loaded by the customer.
- Double check the PIN forwarded by the system (There might be an error in copying).
- Check for possibility of the PIN being loaded by other persons other than your customers by asking the customer if they have forwarded the PIN to other users.
Loading sometimes take too long. Why does this happen?
These problems may be caused by telco congestion during
peak hours, especially during holidays. Do not send another set of LX
LOAD command.
How do I replenish my LX load wallet?
There are various ways. (1) You can ask from your
Technopreneur to replenish your account. The Technopreneur may charge
not more than 1% of the credit amount as service fee. (2) You can
transfer payment to VMobile via Union Bank Bills Payment facility (OTC
and ATM). (3) You can send payments to VMobile Technologies by
depositing desired amount to VMobile's accredited banks. Please refer to
your Quick Guide for more information on these banks.
I have already deposited/transferred payments to VMobile’s bank accounts, but I have not receive my load yet. What should I do?
Check if you have already notified VMobile head office of
your payment. Notification is being done by sending the necessary LX
RELOAD command to the system. Once the notification is sent, your
account shall be replenished as soon as your deposit has been verified.
Take note that posting period of your deposit varies depending on bank
policies, but commonly, load wallet replenishments via over-the-counter
deposits will be credited to your LX account the next banking day.
Please refer to SMS commands section of the online FAQs for the proper
command format.
What do I do if a LoadXtreme accredited establishment doesn’t recognize or accept my subscription ID card?
Call our attention immediately. Contact LoadXtreme Customer Service Hotline.