LX LOADS/LOADWALLET FAQs
What are LX Loads?
LX Loads are LoadXtreme Loads. You may also refer to it 
as 'load wallet' credits. You can use your LX Loads or load wallet 
credits to ‘retail’ all listed prepaid products. Each time you retail or
 sell products, the corresponding WSR (wholesale rate) amount of the 
products will be deducted from your load wallet balance. You may 
replenish your LX loads by purchasing load wallet credits from 
Technopreneurs or depositing payments to VMobile accredited banks or 
bills payment facilities where available. For load wallet replenishment 
details, click here.
How do I dispense brand-specific prepaid loads to my customers?
You can dispense brand-specific loads to your customers 
using the LX LOAD command. Please refer to SMS commands section of the 
online FAQs.
I received a successful 
loading notification from the system but my customer did not receive the
 Prepaid Product (PIN-Based, OTA, Insurance). What should I do? 
These problems may be caused by telco congestion. Do not 
send another set of LX LOAD command. By sending an LX RESEND command to 
the system, you may be able to resend the PIN based products to your 
customer. Please refer to SMS commands section of the online FAQs. If 
your LX RESEND command doesn’t work, please notify our Customer Service 
immediately.
My customer received an error when loading the PIN I dispensed, what should I do? 
Re-check the product code you used when you requested the
 load. You can refer to the LoadXtreme Product and Loading Guide 
included in your TechnoUser Kit. If you’re sure that the product code 
you sent and that the parameters you used are correct, call the Customer
 Service Hotline of the telco operator (included in the Product Guide) 
and ask for help. Usual errors received during PIN loading are problems 
related to the operator's own system. However, if their customer service
 assistants advised you that the load PIN you received are invalid or 
already used by another subscriber, you can notify LoadXtreme Customer 
Service to assist you. Here are some steps that must be taken first 
before calling any customer support:- Check the balance of your customer. The PIN may have been loaded already by the same customer.
- Make sure the product requested matches the service provider.
- Check the manner how the PIN is being loaded by the customer.
- Double check the PIN forwarded by the system (There might be an error in copying).
- Check for possibility of the PIN being loaded by other persons other than your customers by asking the customer if they have forwarded the PIN to other users.
Loading sometimes take too long. Why does this happen? 
These problems may be caused by telco congestion during 
peak hours, especially during holidays. Do not send another set of LX 
LOAD command.
How do I replenish my LX load wallet? 
There are various ways. (1) You can ask from your 
Technopreneur to replenish your account. The Technopreneur may charge 
not more than 1% of the credit amount as service fee. (2) You can 
transfer payment to VMobile via Union Bank Bills Payment facility (OTC 
and ATM). (3) You can send payments to VMobile Technologies by 
depositing desired amount to VMobile's accredited banks. Please refer to
 your Quick Guide for more information on these banks. 
I have already deposited/transferred payments to VMobile’s bank accounts, but I have not receive my load yet. What should I do? 
Check if you have already notified VMobile head office of
 your payment. Notification is being done by sending the necessary LX 
RELOAD command to the system. Once the notification is sent, your 
account shall be replenished as soon as your deposit has been verified. 
Take note that posting period of your deposit varies depending on bank 
policies, but commonly, load wallet replenishments via over-the-counter 
deposits will be credited to your LX account the next banking day. 
Please refer to SMS commands section of the online FAQs for the proper 
command format.
What do I do if a LoadXtreme accredited establishment doesn’t recognize or accept my subscription ID card? 
Call our attention immediately. Contact LoadXtreme Customer Service Hotline.
 


