VMOBILE LOADXTREME FAQ'S

REGISTRATION AND SUBSCRIPTION FAQs

Does subscription to LoadXtreme service expire?

Currently, membership/subscription to VMobile services such as LoadXtreme or myLX does not expire. However, the system requires that the account must remain active to avoid being automatically classified as Dormant and subsequently deactivated.

Does subscription to VMobile services expire?

Currently, membership/subscription to VMobile services such as LoadXtreme or myLX does not expire. However, the system requires that the account must remain active to avoid being automatically classified as Dormant and subsequently deactivated.

How does a LoadXtreme or myLX account becomes dormant?

An account that becomes inactive for a certain period will be automatically classified by the system as dormant if it falls under any or both of the following conditions:

Dormancy in LoadXtreme – no loadwallet debit/credit transactions that includes, but are not limited to transfer, reload, load, and GRO credits, for 36 months.
Dormancy in myEnterprise – no myLX or myTURF debit/credit transactions that includes, but are not limited to transfer, conversion, encashment, TSB credits, or DSI credits, for 12 months.
Since LoadXtreme and myLX share the same account number but are separate services in nature, the dormancy only applies to the inactive account subscribed to specific service. For example, a dormant myLX account does not automatically classifies its corresponding LoadXtreme account as dormant if the LX account is kept active, and vice-versa.

How would I know if my LoadXtreme or myLX account is in danger of becoming dormant?

Monitoring of your account is solely your responsibility. If you are active in the business, there should be no worries of your account being classified as dormant. Additionally, you may refer to your myLX or LoadXtreme registration dates in computing for the applicable dormancy period. In any case, you will receive an SMS notification 30 days before your account will be classified as dormant. Note that due to limitations in technology, non-receipt of this SMS notification will not be treated as valid reason to reverse the dormancy status.

What happens if my LoadXtreme account becomes dormant?

A dormant LoadXtreme account shall incur a monthly service fee (MSF) in the amount equivalent to 35 load wallet credits. Once the load wallet balance of the account reaches zero and remains inactive, it will be automatically deactivated.

What happens if my myLX account becomes dormant?

A dormant myLX account shall initially stop earning credits during the initial 30-days allowance. Afterwards, the account will be automatically deactivated and all existing earnings forfeited.

I thought VMobile membership does not expire. How come I was not made aware of this dormancy policy before?

Expiration of membership and dormancy are two different things. VMobile spends a lot of resources in maintaining a member's account during the period of active membership. Once this account becomes inactive, VMobile continues to spend resources to service the account. By deactivating the account, the system frees up much needed resources for use of active members.

Can I revive my dormant account?

Yes. Members who wish to revive their dormant account must undergo re-training and must pay the activation fee of P1,000.00. Once these requirements are satisfied, the account will be re-activated with their sales network intact. However, the service fees and forfeited credits cannot be credited back.

Does use of web membership facilities qualify as valid activity to avoid dormancy?

No. Logging-on, browsing, updating of your account profiles are insufficient to be considered as valid activities. Only activities that are related to sales resulting to direct incentives and bonuses, transfers, conversions, or credit encashment will be considered valid activities.

What if the owner of the dormant account is deceased?

Based on our existing policies, an immediate family member must immediately coordinate with the Head Office to undergo proper transfer of account ownership.

To whom can I coordinate regarding my dormant account?

You may coordinate with any of our Customer Service Representatives.

Do I still need to purchase a new LoadXtreme Kit in case my SIM card or phone gets lost?

No. In case you bought a new SIM Card to replace your lost or stolen SIM, just register your new number by changing the mobile number assigned to your LoadXtreme account using the LX NEWCEL command.

I used a different mobile phone when I registered for LoadXtreme, can I re-register my own phone for my LoadXtreme Subscription Program?

Yes, you can. Just register your number by changing the mobile number assigned to your LoadXtreme account using the LX NEWCEL command.

Is my subscription fully transferable or inheritable?

No, your membership with LoadXtreme program is not transferable or inheritable.

Can I have multiple Subscription Programs under my name?

Multiple subscriptions are allowed up to a maximum of three (3). However, please note that LoadXtreme does not give additional privileges or incentives, nor does it provide special preferences to members who willfully buy multiple subscriptions.

What is PIK?

PIK is your numeric LoadXtreme Personal Identification Key. PIK is used for your account security. Please memorize your PIK or put it in a secure place. Do not divulge your PIK to anyone! We also suggest that you change your PIK regularly. Maximum allowable digits for the PIK are six (6). When changing your PIK (LX CHGPIK), you must not include spaces.

Where do I get my PIK?

Your PIK shall be provided to you by the LoadXtreme SMS registration system during your subscription registration process.

I forgot my PIK. How do I retrieve it?

You need to call the LoadXtreme Customer Service department. Your PIK shall be sent to your mobile number registered in our system. Please note that a service charge may be applied to this type of request.

Can I change my PIK?

Yes, you may, and we encourage you to do so from time to time to ensure that your PIK’s confidentiality is not compromised. Please refer to Changing your PIK section of the LoadXtreme Subscription Program Guide.

Can I use other mobile phones to request changes in my account information?

Yes. But for security purposes, we suggest that you avoid doing so.

Can a TechnoUser refer another TechnoUser?

Yes. Under the TechnoUser Affiliate Program (TAP), a TechnoUser can sign-up another TechnoUser.